Warranty Policy

Last updated: August 14, 2026

At HRIOYAN, we stand behind the quality of our products. This Limited Warranty is designed to provide support if your HRIOYAN product develops a qualifying defect during normal use.

1-Year Limited Warranty

HRIOYAN products are covered by a 1-year limited warranty from the original date of purchase.

This warranty applies to products purchased directly from HRIOYAN or through an authorized HRIOYAN sales channel. Proof of purchase may be required when submitting a warranty claim.

What Is Covered

The limited warranty covers defects in materials, workmanship, or normal product function that occur during ordinary use in accordance with the product instructions.

Examples of qualifying issues may include:

  • Product failure to power on under normal use

  • Controller or control-system malfunction

  • LED or light-source failure caused by a manufacturing defect

  • Charging or battery malfunction caused by a manufacturing defect

  • Connection, cable, or power-related failure caused by a manufacturing defect

  • Other confirmed manufacturing or functional defects

Coverage applies only when the product has been used, stored, charged, and maintained according to the instructions provided with the product.

What Is Not Covered

This limited warranty does not cover:

  • Damage caused by misuse, abuse, neglect, or improper handling

  • Accidental damage, including drops, impacts, crushing, or excessive force

  • Water or liquid damage where the product is not designed for such exposure

  • Damage caused by incorrect voltage, incompatible power supplies, chargers, or adapters

  • Unauthorized repairs, disassembly, modifications, or alterations

  • Damage caused by failure to follow product instructions or safety guidelines

  • Normal wear and tear from regular use

  • Cosmetic damage that does not affect normal product function

  • Normal battery-capacity reduction resulting from ordinary use over time

  • Loss, theft, or damage occurring after the product has been transferred to another owner

  • Damage caused by external events or conditions outside HRIOYAN's reasonable control

How to Submit a Warranty Claim

If you believe your product has a warranty-covered issue, please contact us at:

support@hrioyan.com

Please include:

  • Your order number or proof of purchase

  • The product name

  • A clear description of the issue

  • Photos or a short video showing the problem, when applicable

Providing complete information helps us review your claim more efficiently.

Our support team usually responds within 1 business day, Monday–Friday.

Warranty Resolution

After reviewing your claim, HRIOYAN may request additional information or troubleshooting steps to confirm the issue.

If the product is determined to have a defect covered by this Limited Warranty, HRIOYAN may, as appropriate:

  • Provide troubleshooting or technical support

  • Repair the affected product or component

  • Replace the affected product or component

  • Provide another appropriate resolution based on the circumstances

The appropriate resolution will depend on the nature of the issue, product availability, and other relevant circumstances.

Please do not return a product without first contacting HRIOYAN and receiving return instructions.

Replacement Products

A replacement product or component provided under warranty may be new or functionally equivalent to the original product.

A replacement does not restart or extend the original warranty period unless otherwise required by applicable law.

Returns and Refunds

This Limited Warranty is separate from our Refund and Return Policy.

Returns requested within the applicable return period are handled according to our Refund and Return Policy.

Warranty claims involving product defects after the standard return period are handled under this Limited Warranty.

Consumer Rights

This Limited Warranty does not limit or replace any rights or remedies that you may have under applicable consumer protection laws.

Where local law provides additional rights or protections, those rights continue to apply.

Contact Us

For warranty questions or claims, please contact:

HRIOYAN Customer Support
Email: support@hrioyan.com

Support hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

We usually respond within 1 business day.