FAQs
About Red & Near-Infrared Light
What is the difference between red light and near-infrared light?
Red light is visible to the human eye, while near-infrared light is largely invisible. HRIOYAN products may use one or both depending on the product design and intended area of use.
Why do different HRIOYAN products use different wavelengths?
Different product formats are designed for different areas of the body and different ways of use, so wavelength configurations may vary between products. You can find the exact wavelengths on each product page.
Why do some LEDs appear dim or unlit when the product is on?
Near-infrared light is outside the visible range for most people. Depending on the wavelength, some LEDs may therefore appear dim or unlit even when they are operating normally.
Choosing & Using HRIOYAN Products
How do I choose the right HRIOYAN product?
Start with the area you want to focus on and the type of product you prefer to use. HRIOYAN offers different formats for face, scalp and body, from wearable products to larger light solutions.
Are all HRIOYAN products the same?
No. Products may differ in format, coverage, wavelength configuration, controls, intensity settings and intended area of use. Please check the individual product page for exact specifications.
How often should I use my HRIOYAN product?
Recommended use varies by product. Please follow the guidance on the individual product page and the instructions provided with your product.
Do I need to prepare before using the product?
Preparation depends on the product. For products used directly against the skin, starting with clean, dry skin is generally recommended unless the product instructions state otherwise.
Is red or near-infrared light suitable for everyone?
Individual circumstances can differ. If you are pregnant, have a medical condition, are sensitive to light, or take medication that may increase photosensitivity, consult a qualified healthcare professional before use.
Orders & Payment
How do I know if my order was placed successfully?
Once your order has been successfully placed, an order confirmation will be sent to the email address provided at checkout. If you do not see it, please check your spam or junk folder.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or has shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
Available payment methods are displayed securely at checkout.
Shipping & Delivery
Where does HRIOYAN ship?
Available shipping destinations may vary. Current delivery options will be shown at checkout and in our Shipping Policy.
How long will my order take to arrive?
Delivery times depend on the product, destination and fulfillment location. Please refer to the product page or our Shipping Policy for the most relevant estimate.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Why hasn’t my tracking information updated?
Tracking information may take some time to update after the package is handed to the carrier. If there has been no update for an extended period, please contact us with your order number.
Returns, Warranty & Support
What is the HRIOYAN return policy?
Eligible returns are handled according to our Returns & Refunds Policy. Please review the full policy for eligibility, conditions and applicable timeframes.
View Returns & Refunds →
Do HRIOYAN products come with a warranty?
Warranty coverage is provided according to the terms listed in our Warranty Policy. Please review the policy for coverage details and exclusions.
View Warranty Policy →
What should I do if there is a problem with my product?
Contact support@hrioyan.com with your order number, a brief description of the issue and clear photos or videos where relevant. This helps our team understand the situation and provide the appropriate next step.
How can I contact HRIOYAN?
You can reach our support team at support@hrioyan.com or use the contact form on our Contact Us page.
Contact Us →
Still Need Help?
Our support team is here to help with product, order and after-sales questions.