Warranty Policy

At HRIOYAN, we stand behind the quality of our products and want you to feel confident when purchasing from us. This Warranty Policy explains what is covered, what is not covered, and how to request warranty service if you experience an issue with your product.

This warranty applies to eligible HRIOYAN products purchased directly from hrioyan.com during the applicable warranty period.

Warranty Coverage

HRIOYAN warrants eligible products against defects in materials and workmanship under normal household use during the applicable warranty period, beginning on the original date of purchase.

If an eligible product develops a covered defect during the warranty period, HRIOYAN may, after reviewing the claim, provide an appropriate solution such as troubleshooting assistance, repair, replacement parts, product replacement, or another reasonable remedy.

Warranty coverage applies only when the product has been used in accordance with the instructions, safety information, and intended use provided with the product.

What Is Covered

This warranty may cover defects resulting from normal use, including:

  • Defects in materials or workmanship
  • Functional failure under normal household use
  • Electrical or electronic faults not caused by misuse or external damage
  • Manufacturing defects affecting normal product operation
  • Defective components or accessories originally supplied with the product, where applicable

HRIOYAN may request photos, videos, product information, or additional documentation before determining whether an issue qualifies for warranty coverage.

What Is Not Covered

This warranty does not cover damage, malfunction, or other issues caused by:

  • Misuse, abuse, negligence, or improper operation
  • Failure to follow product instructions or safety guidelines
  • Accidental damage, drops, impact, crushing, or improper storage
  • Water, moisture, or liquid exposure where the product is not designed for such exposure
  • Unauthorized modification, disassembly, alteration, or repair
  • Repairs or servicing performed by unauthorized persons or service providers
  • Use with incompatible chargers, adapters, power supplies, accessories, or other equipment
  • Damage caused by incorrect voltage or power supply
  • Normal wear and tear resulting from regular use
  • Cosmetic damage that does not affect normal product function
  • Scratches, discoloration, surface wear, or other appearance-related changes caused by use
  • Damage caused during transportation due to inadequate customer packaging
  • Loss or theft of the product
  • Products that cannot be reasonably verified as having been purchased from HRIOYAN or an authorized seller
  • Damage caused by circumstances outside normal product use or outside HRIOYAN’s reasonable control

Consumable parts or components subject to natural wear may not be covered unless the issue is caused by a manufacturing defect.

Warranty Service Request

If you believe your HRIOYAN product has developed an issue covered by this warranty, please contact our support team before returning the product.

Please do not send any product back without prior authorization from HRIOYAN.

To request warranty service, please provide:

  • Your full name
  • Order number
  • Product name and model
  • Purchase date
  • A clear description of the issue
  • When the issue first occurred
  • Photos or videos clearly showing the issue, where applicable
  • Any additional information requested by our support team

Please send warranty requests to:

Email: support@hrioyan.com

Our support team will review the information provided and may contact you for additional details or troubleshooting before determining the next step.

Troubleshooting Before Return

In some cases, a product issue may be resolved without returning the product.

Before authorizing a return, HRIOYAN may provide troubleshooting instructions or request additional photos, videos, or information to help identify the issue.

We ask customers to complete reasonable troubleshooting steps when requested so that we can determine the most appropriate solution as quickly as possible.

Return Authorization

If HRIOYAN determines that the product needs to be returned for inspection, repair, or replacement, our support team will provide return instructions and the appropriate return address.

Do not return a product until you have received confirmation and return instructions from HRIOYAN.

Products returned without prior authorization, or products sent to an incorrect address, may be refused or returned to the sender.

Any shipping, handling, or other costs resulting from an unauthorized return may be the responsibility of the customer.

The return address provided by HRIOYAN for warranty service may differ from the address shown on your original shipment, company registration information, or website.

Always use the return address provided by our support team for your specific warranty claim.

Returning Your Product

When returning a product for warranty inspection, please follow the instructions provided by our support team.

You may be asked to include:

  • The affected product
  • Relevant accessories or components
  • Power adapters, controllers, or cables where necessary
  • Your order information
  • Any other items specifically requested by HRIOYAN

Please do not include unrelated accessories or personal items unless requested.

The product must be securely packaged to help prevent damage during transportation.

Whenever possible, we recommend using the original packaging or packaging that provides equivalent protection.

HRIOYAN is not responsible for damage caused by inadequate return packaging.

Customers should retain shipping receipts and tracking information until the warranty claim has been fully resolved.

Inspection and Warranty Decision

Returned products may be inspected before any repair, replacement, or other warranty solution is provided.

Once the product has been received and reviewed, HRIOYAN will determine whether the issue qualifies for warranty service under this policy.

The inspection may consider:

  • The nature of the reported issue
  • Product condition
  • Signs of misuse or accidental damage
  • Product age
  • Purchase information
  • Whether the product has been modified or repaired
  • Whether the issue is consistent with a manufacturing or material defect

If additional information is required, our support team may contact you before completing the warranty review.

Warranty Solutions

If the product is determined to have an eligible warranty issue, HRIOYAN may provide one or more of the following solutions:

  • Troubleshooting assistance
  • Replacement parts or accessories
  • Repair of the product
  • Replacement of the affected product
  • Replacement with an equivalent product where the original product is unavailable
  • Another appropriate solution determined by HRIOYAN

The specific remedy will depend on the nature of the issue, product condition, product availability, and other relevant circumstances.

Where permitted by applicable law, HRIOYAN may determine the most appropriate warranty solution.

Replacement Products and Parts

Where a replacement is approved, the replacement product or part may be new or equivalent in function and condition, where permitted by applicable law.

If the original product is no longer available, HRIOYAN may offer a comparable replacement product.

A replacement product does not automatically create a new full warranty period unless required by applicable law.

Any remaining warranty coverage will generally continue from the original purchase date unless otherwise stated by HRIOYAN or required by applicable consumer law.

Shipping Costs for Warranty Service

Shipping arrangements for approved warranty claims will depend on the nature of the issue, the customer’s location, and the circumstances of the claim.

HRIOYAN will provide shipping instructions when a return is required.

Customers should not arrange or pay for return shipping until they have received instructions from our support team.

Where a claim is determined not to be covered by this Warranty Policy, the customer may be responsible for shipping, handling, inspection, or return costs associated with the product.

HRIOYAN is not responsible for packages lost or damaged in transit when:

  • The customer uses an unapproved return address
  • The customer ships the product without authorization
  • An unapproved shipping method is used
  • The product is inadequately packaged
  • Shipping instructions provided by HRIOYAN are not followed

Unauthorized or Ineligible Returns

Products returned without prior authorization may be refused or returned to the sender.

If a returned product is inspected and determined not to qualify for warranty service, HRIOYAN will contact the customer regarding the available options.

The customer may be responsible for any shipping or handling costs associated with returning an ineligible product.

Please contact HRIOYAN before sending any product back to avoid unnecessary delays, additional costs, or lost shipments.

Products Purchased From Other Sellers

This Warranty Policy primarily applies to products purchased directly from hrioyan.com.

If you purchased an HRIOYAN product from an authorized retailer, marketplace, distributor, or other third-party seller, you may be required to contact the original seller first.

Proof of purchase may be required before HRIOYAN can provide warranty support.

Warranty terms for products purchased through third-party sellers may vary depending on the seller, country, region, and applicable consumer laws.

Proof of Purchase

HRIOYAN may require valid proof of purchase before processing a warranty claim.

Acceptable proof may include:

  • HRIOYAN order number
  • Order confirmation email
  • Sales receipt
  • Invoice
  • Other documentation reasonably confirming the original purchase

We recommend keeping your order confirmation and purchase information for the duration of the warranty period.

Warranty Eligibility

Warranty coverage applies only to eligible HRIOYAN products and may require verification of the original purchase.

Products with altered, removed, or unreadable identifying information may be ineligible for warranty service if HRIOYAN cannot reasonably verify the product or purchase.

Submitting a warranty claim does not automatically guarantee repair, replacement, refund, or other warranty service.

Eligibility will be determined after HRIOYAN reviews the information provided and, where necessary, inspects the product.

Limitation of Warranty

This warranty applies only to defects and conditions covered by the terms stated above.

HRIOYAN is not responsible for indirect, incidental, or consequential losses resulting from product use or inability to use the product, except where such limitations are prohibited by applicable law.

Nothing in this Warranty Policy is intended to exclude, limit, or replace any mandatory rights or remedies available to consumers under applicable law.

Where local consumer laws provide rights that cannot legally be excluded or limited, those rights will continue to apply.

Changes to This Warranty Policy

HRIOYAN may update this Warranty Policy from time to time to reflect changes in our products, services, operations, or applicable requirements.

The warranty terms applicable to your purchase will be determined according to the terms in effect at the time of purchase, unless otherwise required by applicable law.

The latest version of this Warranty Policy will be available on hrioyan.com.

Contact Us

If you have questions about warranty coverage or need assistance with an HRIOYAN product, please contact our customer support team before returning any product.

HRIOYAN Customer Support
Email: support@hrioyan.com
Website: hrioyan.com

Please include your order number and product information whenever possible so we can assist you more efficiently.